Naak

What was the motivation behind starting Naak and when did you get started with Shopify?

We want to develop a product to help athletes and active people who want a natural and eco-friendly nutrition. We started with shopify in August 2016.

What are your most successful marketing avenues and tools?

Mostly Facebook (posts and ads) and we analyse everything with Google Analytics, Mixpanel, Hotjar (and Shopify). We also do a lot of PR, which is important when you sell cricket powered energy bars!

Did you build your Shopify store yourself or hire a designer?

We bought a template and did everything else ourself.

How long did it take until you were ready to launch?

Less than a month, but we are improving our website continually.

What theme are you using? Have you done any theme customizations?

Pipeline, yes we have customized it, added more sections etc. and a lot of html modifications

What Shopify apps do you use? Which apps are most important to your business?

• Langify
• Mailchimp
• Privy
• Recharge
• Shipstation
• Store locator
• Yotpo

A lot of them a crucial to our business. Langify allow us to have a bilingual store, and it’s needed in Quebec, Shipstation made shipping easier, Recharge allow us have subscriptions.

What does your fulfillment process look like?

We try to ship as fast as possible, so every day we allocated time to prepare order and send everything. With Shipstation is quite easy to handle a lot of orders.

Any other advice for Shopify store owners?

Shopify is an excellent tool but it also has some limitations. So be aware of what you want to have and know your skills, focus on what will bring value to your business. Prove your product market fit before investing too much time developing your store.